With all the current fuzz about how bad design is supposedly a better selling tool, read this interesting story from mcAfee explaining how a well designed user interface can divide helpdesk workload by 10…

The main point is to build wireframes and prototypes and confront end users to these prototypes/wireframes BEFORE you actually build the product (software, website, whatever needs a GUI…) . Again, another proof from the battlefield that analysis and study are the key aspects to a successful production.

Read the full story at SoftwareCEO : Clean, cutting-edge UI design cuts McAfee’s support calls by 90% – SoftwareCEO Feature